Refund & Cancellation Policy

At Lunivex Decoration & Event Planner, we aim to provide transparent and fair policies for our customers.

1. Booking Confirmation

All bookings are confirmed only after advance payment. Once confirmed, resources and decoration materials are reserved for your event.

2. Cancellation Policy

Cancellations must be requested at least 48 hours before the event date.
Cancellations made within 48 hours of the event may not be eligible for a refund.

3. Refund Policy

Advance payments are generally non-refundable once preparation has started.
If a refund is approved, it will be processed within 5–7 working days.
Refunds will be credited to the original payment method used via Razorpay.

Note: Refund eligibility depends on event type, customization level, and time of cancellation.

4. Event Rescheduling

One-time rescheduling is allowed subject to availability.
Any price difference due to rescheduling must be paid by the customer.

5. Non-Refundable Situations

Same-day cancellations
No-show by the customer
Events canceled due to incorrect details provided by the customer

6. Contact for Refunds & Cancellations

For any refund or cancellation requests, please contact us:

📧 lunivexdecoration@gmail.com
📞 9540767640